Refund policy

Every Mad Sloth item is made to order, so we cannot accept returns or exchanges for change of mind or incorrect size selection. Please check the size guide before ordering.

If your item arrives damaged, defective, misprinted or is not the item you ordered, contact us at madsloth.contact@gmail.com within 30 days of delivery with your order number and clear photos of the issue. After we confirm the problem, we will send a replacement or issue a refund to your original payment method, at no cost to you.

Refunds are processed within 5-10 business days after approval. If your order is lost in transit, contact us and we will help resolve it.